FAQ for Visa Click to Pay – consistent, easy and secure online checkout

Visa Click to Pay is Visa’s easy, smart and secure online checkout experience built on the latest e-commerce industry specifications – EMV Secure Remote Commerce which is also the specifications for Contactless payments. To make a purchase, you’ll no longer have to enter 16-digit main account numbers, look up passwords or fill out long forms. Simply click to pay with Visa when you see the Click to Pay icon  where Visa is accepted.

Visa Click to Pay is available in over 10,500 European stores. Just look for the Click to Pay icon  when you check out at your favourite participating online shops where Visa is accepted to enjoy an easy, smart and secure online checkout.

Visa, Mastercard, American Express and Discover participate in Click to Pay. Look for the Click to Pay icon  and the acceptance marks of these brands at online stores where they’re accepted.

Yes, Click to Pay is device agnostic, so you can enjoy a consistent experience anywhere, using any of your preferred devices.

To get started, look for the Click to Pay icon  when you check out at participating online shops and pay with your Visa, Mastercard, American Express and Discover cards, wherever they are accepted.

Alternatively, you can set up your Visa cards for Click to Pay by:

1. Looking for and selecting the Click to Pay icon  at online stores that accept Visa
2. Setting up your Visa card on your participating issuing bank’s website or app
3. Visiting the Visa Click to Pay consumer portal

For your Visa cards, please contact Visa support at [email protected] or call customer support.

Currently, Visa, Mastercard, American Express and Discover are participating in the easy, smart and secure online checkout. Look for this icon and the acceptance marks of these brands at online stores where they’re accepted.

If the page is not responding, please try refreshing your page or clear your cache and cookies before using Visa Click to Pay again. You can also try an alternate browser. If you receive an error message, please check that you’ve filled out all required fields for information. If these methods do not work, please contact Visa Support at [email protected] or call customer support.

We securely share your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see our Privacy Notice.

You may encounter an extra security prompt during checkout to confirm that you are the authorised cardholder. Learn more about Visa Secure.

Please contact the merchant for help with your purchase.

Visa doesn’t provide an alert service or notifications for transactions. Please check with your bank to see if they do.

To support a secure and seamless checkout process, Visa enables Visa Click to Pay for eligible Visa cards without needing users to manually enter their card details. These eligible Visa cards will be associated with the email address and mobile number that you commonly use for online shopping. You will continue to have an option to add cards manually either through the consumer portal, during the merchant checkout process where Visa Click to Pay is available, or via your issuing bank's app.

For individuals without a Visa Click to Pay account, when making purchases at merchants that accept Click to Pay, Visa may send a one-time password (OTP) to the email and mobile number that you used to shop on that merchant. After verification and acceptance of the Click to Pay terms, all of your eligible Visa cards will be then displayed.

Your OTP will always be from ‘Visa’ via mobile and ‘[email protected]’ via email. Please do not share this with anyone else.

If you wish to opt out of these changes, you may remove your cards from Visa Click to Pay at any time through the consumer portal.

Cards from other payment networks, like Mastercard, American Express and Discover, may not be available. We recommend you contact Mastercard, American Express and Discover to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.

• Mastercard customer support: call the number on the back of your card
• American Express customer support: call the number on the back of your card
• Discover customer support: call the number on the back of your card

In the experience, select the user icon in the top right corner on the Review & Confirm screen. Then select Sign Out to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you pay with Click to Pay.

This could be for several reasons. For example:

1. You have made too many failed attempts using your one-time code
2. For your safety, we need more information

For help using Visa Click to Pay, please contact Visa support at [email protected] or call customer support.

After a short period of inactivity or if you close your browser window, you’ll be automatically signed out of your session. To continue, you will need to start your session again.

For your convenience and to ensure you are able to easily access the one-time code on the device you are using while paying, we send the code to both your phone and email. You can use the code sent to either your phone or email to complete your purchase. 

You may update your phone number on the Visa Click to Pay consumer portal to make sure you receive the one-time code. Follow steps below to update your mobile phone number.

• Login on Visa Click to Pay consumer portal with the email address associated with Click to Pay
• Enter the one-time code sent to your email address and/or phone
• Head to “My Address Book” section and edit phone numbers – you may need to edit all phone numbers associated with your cards’ billing addresses 

If the number on your profile is correct and you are still experiencing issues receiving the one-time code, this could be because your service provider is blocking SMS alerts. We recommend that you check with your service provider and review the SMS settings to allow notifications from short code 86301.   

Please note that when you request a one-time code to be sent to your mobile number, for your convenience Visa also sends the one-time code to your email address associated with Visa Click to Pay. To ensure you are able to continue with your payment using Click to Pay, you could also check your email.

The security of your information in Visa Click to Pay is extremely important to us. To ensure the security of your information, our fraud and risks systems prevent access to the information after a certain number of log-in attempts with an incorrect one-time code.

Please wait for some time and trying logging in again.

For any issues regarding your card, please contact your bank or card issuer. The website and freephone number might be located on the front or back of your card. If this is a Visa card, you can find the information and support you need at Visa Consumer Support.

In Visa Click to Pay, we have removed passwords for a more secure and simple experience. You will receive a one-time code sent to your email address and/or registered phone number when you input your email address at the login screen. Once you submit the one-time code successfully, you’ll be able to access your Visa Click to Pay profile without a password. If you’re using a password as part of Visa Checkout, you can change your password in our consumer portal after signing in successfully.

If you have received an email notifying you of an update to the Visa Click to Pay Terms of service, this means that our records indicate that you have previously enrolled in Visa Click to Pay. We send important service emails to our Visa Click to Pay users, including notifying you when there are changes to our Privacy Notice, Terms of Service and the card information you activated with Visa Click to Pay. Please visit our Privacy Notice for more information about how your information is used and shared.

You can make changes to your Visa card and related information on Visa Click to Pay:

1. When you check out at online stores that accept Visa and display the Click to Pay icon 
2. On the Visa Click to Pay consumer portal

If you’re having trouble setting up your Visa card on Visa Click to Pay, and don’t find the help you need here, please contact Visa support at [email protected] or call customer support.

For non-Visa cards, please contact the customer support for that card network.

Select Delete Card in the experience or Visa Click to Pay consumer portal to remove your Visa card from Visa Click to Pay.

You can close your Visa Click to Pay account in our consumer portal. Once you sign in, select Manage Account, then Close Account to close your account and remove your cards and information from our system. For non-Visa cards, please go to the support website for the corresponding network. 

The email address linked to your profile cannot be changed. If you want or need to use an alternative email address, you will need to create a new Visa Click to Pay profile and link your cards again. You can create a new profile in our consumer portal.

Yes, you can choose to enable this feature by selecting Remember Me. Then you can skip entering your email and a one-time code to access the cards you set up for Visa Click to Pay. It’s a great way to make your checkout experience even faster and easier – you won’t have to enter your 16-digit card number and other payment information. ‘Remember Me’ works for all online store websites displaying the Click to Pay icon  where Visa is accepted. This feature is not recommended for shared devices.

By selecting Remember Me, Visa will remember you on that browser and device and you can skip verification on that device and browser the next time you click to pay with Visa. This means that you’ll be able to see the Visa cards, email, names, phone numbers and addresses you set up on Visa Click to Pay and you won’t need to enter a one-time code to check out. For your security, we’ll still ask you to re-verify in certain situations such as updating your personal info. 

Go to My Device Settings to change your settings at any time. This feature is not recommended for shared devices.

We have evolved the Trust this Device feature into Remember Me to improve your checkout experience. Previously, you had to choose ‘Remember me’ to be remembered on the device and also choose ‘Trust this Device’ (or ‘Stay Signed In’) to be able to skip entering a one-time code in order to check out. Now you can do this by simply turning on Remember Me. You can adjust your Remember Me settings anytime by signing in to Visa Click to Pay consumer portal and going to the My Device Settings section on the My Card Details screen.

You may see updates to your saved cards as we aim to bring you an easy, smart and secure online checkout wherever you see the Click to Pay icon . Some existing Visa Checkout users may need to re-verify themselves through one-time codes when clicking to pay for the first time. All Visa cards stored in your Visa Checkout account will be available for use where Visa is accepted. You can set up new cards to pay with Visa Click to Pay at a participating online store at checkout. Visa will only transfer your Visa cards to Visa Click to Pay. If you have Discover, American Express or Mastercard cards, you’ll just need to set up your card the first time you use it with Click to Pay.