No matter where you are in the world, our multilingual service representatives are on hand to assist you 24 hours a day, 365 days a year.
If your Visa card has been lost or stolen, Visa Global Customer Assistance Services representatives can:
- Block your account from fraudulent purchases within 30 minutes.
- Arrange for a replacement card to be sent to you within 3 working days.
- Provide for emergency cash to be collected from 270,000 locations worldwide.
Visa is here to help. We will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.* Alternatively, we can arrange for cash to be available at a location near you usually within hours of your bank’s approval.
A Visa representative will be able to assist you in filing a lost or stolen card report. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.
* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
To log into your credit card account, please visit your issuer or bank website. The website and toll-free number might be located on the front or back of your Visa card. If you need any further support, please call Visa using the dropdown above.
To dispute a charge, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. In many cases, your issuer or bank will require detailed information regarding the transaction before resolving the disputed charge.
To review why your card was declined, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. Your card may be declined for various reasons. Your issuer or bank is best equipped to provide the specific decline reason and provide guidance on how to process the transaction.
To report your Lost or Stolen Visa Card, please visit our Lost or Stolen card page. Our skilled support team can assist you at any time with reporting and blocking your Lost or Stolen card and look into providing you emergency services* if applicable.
To review your Visa Card Benefits, please visit the Credit Card Benefits page to find all the benefits available—whether you have a traditional Visa card, a Visa Signature® card or Visa Infinite® card.
To find an ATM, please Visa’s ATM locator to get currency at over 2 million ATMs worldwide.
If you receive a call or email asking for your information, do not provide it. You can report a phone scam that uses Visa’s name by emailing us at [email protected]. Visa doesn’t call or email cardholders and request personal information.
If you believe you’ve been a victim of identity theft, call (866) ID-HOTLINE or visit the Call for Action website. You should also visit the Lost or Stolen card page—if the identity theft involves your Visa card.
You can find answers to common questions about traveling — like the availability of ATMs, emergency services and how to get help when you’re abroad can be found in Travel Support. If you have questions about whether or not you need to inform your issuer that you’re traveling and using your Visa card overseas, please refer to your card issuer’s site.
If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you, usually within 1 to 3 days. For help, call us toll free (1-800-847-2911) or use one of our global toll-free-numbers from the dropdown menu above.
As a consumer, there’s nothing you need to register for 3-D Secure. Issuers (a financial institution, like a bank or a credit union) handle the authentication that 3-D Secure provides. Your online transactions are secured through Visa and our enhanced security makes purchasing more seamless—while still protecting you from fraud.
As a consumer, you shouldn’t encounter any issues with 3-D Secure. If you do, contact your issuer or bank for more information using the phone number on your card.
3-D Secure provides an additional layer of security for eCommerce transactions prior to authorization. It enables the exchange of data between the merchant, card issuer and, when necessary, the consumer, to validate that the transaction is being initiated by the rightful owner of the account. If you’re interested in learning more details about how this security technology combats fraud and provides better checkout experiences, visit 3-D Secure.
For directions on how to check your Visa gift card balance, please visit our Visa Gift card balance page.
To learn about activating and using your Visa Gift card, please visit the Visa Gift card balance page.
To locate more helpful information on Visa Gift cards, please visit the FAQ area on the Visa Gift card balance page which covers everything from what to do if your Visa Gift card is lost or stolen to making returns using your gift card.
If you have concerns involving a merchant, you can take action immediately by filling out this form.
Yes—if you’re using a Visa Credit card, a Visa Debit card or Visa Gift card. Additionally, the merchant must make it clear at the point of sale (whether in store or online) that there is a surcharge. For more information on merchant surcharges, visit Visa Rules.
In general, a merchant is not permitted to establish a minimum or maximum amount for a Visa transaction. However, exceptions apply in the U.S. and U.S. territories—like Puerto Rico, U.S. Virgin Islands, and Guam. In those locations and only for credit cards, a merchant may require a minimum transaction amount of U.S. $10. If you encounter an issue where a merchant refused to accept your Visa card on the basis that the merchant requires a minimum or maximum amount on a Visa debit card, or requires that the purchase amount on a credit card is greater than U.S. $10, please notify your Visa card issuer.
